Data Deletion Request

1. Your Right to Deletion

Under UK GDPR (Article 17), you have the right to request deletion of your personal data in certain circumstances. This is also known as the "right to be forgotten."

You can request deletion of your data if:

• The personal data is no longer necessary for the purposes for which it was collected.
• You withdraw consent on which the processing is based (where processing is based solely on consent).
• You object to the processing and there are no overriding legitimate grounds for the processing.
• The personal data has been processed unlawfully.
• The personal data must be erased to comply with a legal obligation.
• The personal data has been collected in relation to the offer of information society services to a child.

2. What Data Will Be Deleted

If your deletion request is approved, we will permanently delete the following data associated with your account:

• Account information - your name, email address, and account credentials.
• Professional information - your target industry, job role preferences, and career stage data.
• CV and career content - any CV documents, cover letters, or LinkedIn profile content you uploaded.
• Interview data - mock interview recordings, answers, and AI feedback.
• Usage data - your activity history, feature usage, and platform interactions.
• Support communications - any messages or support requests you sent to us.

Important: Payment and billing records will be retained for 7 years in accordance with HMRC requirements under the Finance Act 2008, even if your account is deleted.

3. What Happens When You Request Deletion

When you submit a data deletion request:

• We will verify your identity to ensure the request is legitimate.
• We will review your request to ensure it meets the legal criteria for deletion.
• If approved, we will permanently delete your account and associated data within 30 days.
• You will receive a confirmation email once deletion is complete.
• Your account will be permanently closed and you will not be able to recover it.

Note: If you have an active subscription, you must cancel it before requesting account deletion. We cannot process deletion requests for accounts with active subscriptions.

4. How to Request Deletion

To request deletion of your data, please follow these steps:

1. Send an email to support@xenzar.com with the subject line "Data Deletion Request."
2. Include your registered email address and full name in the email body.
3. Confirm that you understand your account will be permanently deleted and cannot be recovered.
4. If you have an active subscription, confirm that you have cancelled it.

We will respond to your request within 5 business days. If we require additional information to verify your identity, we will contact you.

5. Exceptions to Deletion

We may not be able to delete your data in the following circumstances:

• Legal obligations - where we are required by law to retain certain data (e.g., financial records for tax purposes).
• Establishment, exercise, or defence of legal claims - where data is needed for legal proceedings.
• Public interest - where deletion would conflict with a legal obligation in the public interest.
• Public health - where data is needed for public health purposes (not applicable to our services).
• Archiving purposes - where data is being kept in the public interest, scientific or historical research purposes, or statistical purposes (not applicable to our services).

If we cannot delete your data due to any of these exceptions, we will inform you and explain the reason.

6. Alternative: Account Deactivation

If you do not want your data permanently deleted but wish to stop using our services, you can request account deactivation instead. With deactivation:

• Your account will be suspended and you will not be able to access it.
• Your data will be retained but not actively used.
• You can reactivate your account at any time by contacting us.
• We will stop sending you marketing communications.

To request account deactivation, email support@xenzar.com with the subject line "Account Deactivation Request."

7. Contact Us

If you have any questions about data deletion or need assistance with your request, please contact us:

We aim to respond to all data deletion queries within 5 business days.